Privacy Policy

Refund & Privacy Policies

Refund Policy

Crossroads does not refund the $75 deposit portion of your fees. If you need to reschedule attendance to a different program date, we will honor your deposit or apply your full payment to a new date. If you need to cancel attendance entirely, we will refund the difference of full payments minus the $75 deposit. Again, the $75 deposit is non-refundable. 

Privacy Policy

Crossroads functions under federal confidentiality laws and protects all client information. Privacy and security policies also apply for our web site and payment process. 

Online Security

Physical, electronic and managerial procedures to safeguard the security and integrity of personal information are in place. All Crossroads staff with access to personal information obtained on our web site or via the agency programming are bound to adhere to this policy as part of their contract with Crossroads. 

Personal Information Collected Online

Crossroads collects personal information online, including names, postal and e-mail addresses, phone and facsimile numbers, billing information, court or other referral and case information, and personal comments.
We do not knowingly collect or maintain any personal information from children under the age of 17.

How Crossroads Uses Personal Information Collected Online

Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted, such as to replying to your emails, handle your registration, process billing and business requests related to program participation, and to address any concerns. We will use such information for program record-keeping and to communicate with you. We will not report or publish any personal information provided to us. 

How Your Information May Be Shared 

In order to register you for our program, your information is collected for said purpose. Any requests, inquiries, or concerns are forwarded to the Executive Director or addressed directly via the appropriate Crossroads staff. These types of inquiries are based in you allowing us to forward your information to the appropriate staff member at Crossroads, and if necessary, and potentially to the proper referral source with your direct consent or request. Please recognize that this method of transmission may not be secure.

Help Us Keep Your Personal Information Accurate

 If your personal information changes or you would like to review the personal information we may have on file with us through your programming, please e-mail or call us with the new information: Let us know what program and date your attended or are scheduled to attend upon your info change submission so we may efficiently locate your information.

Computer Tracking and Cookies 

Our Web sites are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others as statistics only. Absolutely no personal information is gathered for such intent. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Crossroads uses non-identifying cookies to provide easier site navigation and access to forms. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you. 

Concerns with Crossroads Privacy Policy

If you have a concern about our compliance with this privacy policy, you may contact us: 


1364 South High Street

Columbus OH 43207 or 614-445-0352